TITLE I - SUBJECT MATTER, SCOPE AND DEFINITIONS (Article 1-3)Article 1 - Subject matterArticle 2 - ScopeArticle 3 - Definitions
TITLE II - CREDIT SERVICERS (Article 4-14)CHAPTER I - Authorisation of credit servicers (Article 4-12)Article 4 - General requirementsArticle 5 - Requirements for granting an authorisation GLArticle 6 - Ability to hold funds Article 7 - Procedure for authorisation of credit servicersArticle 8 - Withdrawal of authorisationArticle 9 - List or register of authorised credit servicers GLArticle 10 - Relationship with the borrower, communication of the transfer and subsequent communicationsArticle 11 - Contractual relationship between a credit servicer and a credit purchaserArticle 12 - Outsourcing by a credit servicerCHAPTER II - Cross-border credit servicing activities (Article 13-14)Article 13 - Freedom to provide credit servicing activities in a host Member State GLArticle 14 - Supervision of credit servicers which provide cross-border services
CHAPTER I - Authorisation of credit servicers (Article 4-12)Article 4 - General requirementsArticle 5 - Requirements for granting an authorisation GLArticle 6 - Ability to hold funds Article 7 - Procedure for authorisation of credit servicersArticle 8 - Withdrawal of authorisationArticle 9 - List or register of authorised credit servicers GLArticle 10 - Relationship with the borrower, communication of the transfer and subsequent communicationsArticle 11 - Contractual relationship between a credit servicer and a credit purchaserArticle 12 - Outsourcing by a credit servicer
CHAPTER II - Cross-border credit servicing activities (Article 13-14)Article 13 - Freedom to provide credit servicing activities in a host Member State GLArticle 14 - Supervision of credit servicers which provide cross-border services
TITLE III - CREDIT PURCHASERS (Article 15-20)Article 15 - Right to information regarding a creditor’s rights under a non-performing credit agreement or the non-performing credit agreement itself ITSArticle 16 - Implementing technical standards for data templates ITSArticle 17 - Obligations of credit purchasersArticle 18 - Use of credit servicers or other entitiesArticle 19 - Representative of a third-country credit purchaserArticle 20 - Transfer of a creditor’s rights under a non-performing credit agreement, or of the non-performing credit agreement itself, by a credit purchaser and communication to the competent authorities
TITLE IV - SUPERVISION (Article 21-23)Article 21 - Supervision by competent authoritiesArticle 22 - Supervisory role and powers of competent authoritiesArticle 23 - Administrative penalties and remedial measures
TITLE V - SAFEGUARDS AND DUTY TO COOPERATE (Article 24-26)Article 24 - Complaints GLArticle 25 - Personal data protectionArticle 26 - Cooperation between competent authorities
TITLE VI - AMENDMENTS (Article 27-28)Article 27 - Amendments to Directive 2008/48/ECArticle 28 - Amendments to Directive 2014/17/EU
TITLE VII - FINAL PROVISIONS (Article 29-34)Article 29 - CommitteeArticle 30 - EvaluationArticle 31 - Review clauseArticle 32 - TranspositionArticle 33 - Entry into forceArticle 34 - Addressees