Article 3,
Means and language for filing complaints
1. Crypto-asset service providers shall ensure that clients are able to file complaints by electronic means or in paper form.
2. Crypto-asset service providers shall ensure that clients are able to file complaints in:
|
(a) |
the languages used by the crypto-assets service provider to market its services or communicate with clients; |
|
(b) |
the official languages of the home Member State and host Member States that are also official languages of the Union. |